Tarana
Chawla

Strategy leader who turns ambiguity into operating systems, data into decisions, and partnerships into measurable revenue.

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Years of cross-functional leadership
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Delivery efficiency gain across 4 programs
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Reduction in reporting cycle time
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Revenue uplift across 500+ accounts
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Who I Am

Executive leader who executes
as well as she strategises

With 9.5+ years across global technology companies — Avalara, Capgemini, NTT DATA, IBM, and Paytm — I've sat at the intersection of strategy and operations, consistently bridging the gap between what leadership wants and what teams can actually deliver.


My superpower is building the systems that make things move: KPI frameworks that shift conversations from anecdotal to data-driven, automation workflows that recover 10+ hours per week, and governance models that eliminate the cracks revenue falls through.


I combine strategic thinking with hands-on execution — equally comfortable presenting to a VP as I am diagnosing a failed lead automation pipeline in Snowflake at midnight. Recognised by peers for ownership, urgency, passion, and adaptability — traits that show up in the data as much as they do in the feedback.


Currently based in New Delhi, India. Open to employer-supported work authorization & open to remote and hybrid roles globally.

Strategy → Execution
I translate board-level priorities into weekly operating cadences, OKRs into sprint plans, and ambiguous mandates into delivered programs.
Data → Decisions
Snowflake, Power BI, Azure Cloud, SQL — I don't just read dashboards, I design them. And I use the underlying data to tell the story that changes minds.
Automation → Scale
As an n8n AI Captain, I build workflows that remove the manual drag from reporting, reminders, and routing — so teams can focus on what only humans can do.
Partnerships → Revenue
From defining alliance KPIs to personally governing 100% of Salesforce partner opportunities, I treat every partner touchpoint as a revenue event.
By the Numbers

Impact that shows
up in the data

25%
Delivery efficiency gain across 4 concurrent programs — achieved by re-engineering sprint workflows on AWS & Azure, cutting cycle time from 3 weeks to 2 weeks
40%
Reduction in QBR prep & executive reporting cycle time — from 3 days to same-day, with 95%+ KPI data accuracy through automated validation
35%
Revenue uplift for 500+ long-tail merchants over 18 months — through segmentation redesign, pricing optimisation, and 4 targeted activation campaigns
92%
On-time product release rate across 6 major launches — maintaining velocity within ±10% over 8 consecutive quarters
10h+
Weekly hours saved through 8 automated PMO workflows built in n8n — achieving 98% on-time reporting compliance across all stakeholder groups
50%
Faster Alliance Manager response time — after taking sole ownership of 100% of inbound Salesforce partner opportunities, with a <24-hour triage SLA
60%
Improvement in executive partner visibility — following design and rollout of the 4-dimension Strategic Alliance KPI framework across 50+ partners
89%
Sprint goal achievement rate (up from 68%) — driven by tighter backlog grooming, definition-of-ready standards, and blocker resolution cut from 4 days to 1.5
Career

Where I've led

Avalara
Planning & Transformation Specialist
Jun 2024 – Present
  • Strategic Alliance KPI framework across 50+ partners — 4 activity dimensions, 40% faster QBRs, 60% better visibility, 2× faster identification of underperforming partners. Snowflake Power BI
  • AI Hackathon lead — scoped and ran a 5-person cross-functional initiative; built an AI tool mapping Avalara products to partner signals, identifying 30+ reactivatable opportunities and a projected 20% pipeline uplift.
  • Lead automation pipeline diagnosis — 6 months of Snowflake data analysis, 3 critical routing failures found and fixed, ~25% reduction in lead leakage, 40% better conversion tracking. Azure Cloud
  • Salesforce opportunity governance — personally owned 100% of inbound partner leads with <24h SLA; eliminated all misrouted leads, lifted Alliance Manager response speed by 50%.
  • n8n AI Captain — automated 8 PMO workflows, saved 10+ hrs/week, achieved 98% reporting compliance. Recognised across org for n8n expertise.
Capgemini
Senior Consultant
Apr 2021 – May 2024
  • 25% delivery efficiency gain across 4 concurrent enterprise programs — re-engineered sprint workflows on AWS & Azure, cut cycle time 3→2 weeks, rework rate down 18%. AWS Azure
  • 92% on-time delivery across 6 product releases — velocity held within ±10% over 8 quarters using RICE prioritisation and dependency management.
  • KPI & SOP frameworks across 3 enterprise clients — 20% adoption improvement, 22% defect reduction within 2 quarters. $5M+ portfolio
  • 100+ cross-functional alignment sessions facilitated — 30% fewer escalations, 2-week faster time-to-decision per initiative.
NTT DATA
Associate Consultant — Scrum Master
Aug 2018 – Oct 2019
  • Sprint goal achievement 68% → 89% across 3 cross-functional teams — tightened grooming, enforced definition-of-ready, cut blocker resolution from 4 days to 1.5 days.
  • 200+ user stories managed across 2 parallel workstreams — 100% grooming cadence, 35% reduction in scope creep.
  • 5 delivery processes redesigned — 20% improvement in cross-team execution predictability, changes adopted org-wide.
IBM · Paytm
Business Analyst
Mar 2015 – Aug 2018
  • IBM: 15% ticket reduction (~120 → ~102/month), MTTR cut 2 days, SLA compliance lifted 78% → 91% across 3 service lines.
  • Paytm: 35% merchant revenue uplift over 18 months — redesigned segmentation, repriced 500+ merchants, ran 4 campaigns that drove 28% increase in transaction frequency.
Selected Work

Projects that moved the needle

01 / Strategic Alliance Analytics
Partner KPI Performance Model
Designed a 4-dimension KPI tracking system for 50+ strategic partners — calls, meetings, emails, events. Replaced entirely manual, anecdotal QBR reporting with a data-driven model that let leadership identify underperforming partners 2× faster and engage with precision.
40% faster QBRs 60% better visibility 50+ partners
02 / AI & Automation
AI Partner Re-Engagement Tool
Led an internal AI Hackathon to recover dormant partner pipeline. The tool ingested partner signals — events, blogs, conferences, company updates — and automatically matched them to relevant Avalara products, enabling hyper-targeted outreach at scale. Cut partner research from hours to minutes per account.
30+ opportunities found 20% pipeline uplift 5-person team led
03 / Data Engineering
Lead Funnel Failure Diagnosis
Independently diagnosed a broken lead automation pipeline through 6 months of historical data analysis in Snowflake and Azure Cloud. Mapped 3 critical failure points in the funnel, co-designed the engineering fix, and established new data quality standards adopted across the alliances team.
~25% less lead leakage 40% better conversion tracking Snowflake · Azure
04 / Revenue Operations
Salesforce Opportunity Governance
Conceived and operationalised a partner opportunity management workflow in Salesforce — defining routing logic, SLA thresholds (<24hrs), and reporting. Personally owned every inbound partner lead, eliminating 100% of misrouted opportunities and ensuring zero revenue fell through process gaps.
100% lead coverage 50% faster response <24hr SLA
Capabilities

What I bring to the table

Strategy & Leadership
Business Strategy Chief of Staff Strategic Planning OKR Design Thought Leadership
Program & PMO Governance
Cross-Functional Delivery RAID Management Agile / Scrum Operating Model Design Release Management
Growth & Revenue
Revenue Expansion Pricing Strategy Customer Segmentation Category Management Partner Ecosystems
Data & Cloud Analytics
Snowflake Azure Cloud Power BI SQL / MySQL KPI Frameworks Funnel Analysis
Automation & Tooling
n8n (AI Captain) Salesforce Jira Confluence ServiceNow AWS MS 365
Executive Stakeholders
C-Suite Communication QBR / MBR Facilitation Change Management Cross-LOB Alignment Executive Narratives
Peer Recognition

What colleagues say

Unsolicited recognition from colleagues across Avalara — reflecting the values and behaviours that show up every day, not just in the metrics.

Suraj Bende → Tarana
Dec 2025
Humility Urgency Ownership
Tarana has been instrumental in helping me get up to speed with the Avascraper tool, always offering support with patience and clarity. She consistently takes strong ownership, thinking ahead and ensuring every step of the project is well-planned. Her ability to translate plans into precise execution has been key to moving this initiative forward. Tarana's commitment and follow-through make complex work feel achievable and organized.
Apurv Masalkar → Tarana
Dec 2025
Passion
Thank you for sharing your insights on n8n workflow building — they've really helped me understand the different nodes and how to use them effectively. I truly appreciate it.
Mike Marek → Tarana
Nov 2025
AI Kudos
Tarana has fully embraced becoming a citizen developer and is quickly advancing to becoming an AI Captain. Tarana did a fantastic job building out flows in n8n that help benefit the partner team and now she is taking on more by starting to work in the tier 3 instance. Keep up the great work, Tarana!
Sagar Dayma → Tarana
Nov 2025
Adaptability Humility
Thanks to Tarana for providing insights on n8n workflows. You helped me open many doors which will help the DXD team in automating multiple manual tasks. I really appreciate you saying you can help us dry run the T3 level workflows — this level of flexibility helps us grow together.
Sara Simrell → Tarana
Aug 2025
Urgency
Thank you for jumping in so quickly to help me troubleshoot the survey link. Your willingness to assist and the positive attitude you brought to the table made a difference. I really appreciated your responsiveness and teamwork.
Sara Simrell + Zach Knox → Tarana
Apr 2025
Passion Ownership
Kudos to Tarana for creating a warm, welcoming environment and actively building community within the team. The way she shows up for others, fosters connection, and leads with empathy makes a real difference. Her actions demonstrate true leadership and set the tone for the kind of culture we want to build together.
Let's Talk

Open to the right
executive opportunity

Chief of Staff · Strategy Manager · Program Manager · Product Manager
New Delhi, India  ·  Open to employer-supported work authorization
Open to remote and hybrid roles globally

✉ Send an Email LinkedIn Profile →
Tarana60shashi@gmail.com  ·  +91 8178301560  ·  linkedin.com/in/taraanaachawla